Information about processing, delivery estimates, tracking, shipment origins, addresses, and delivery issues.
Orders are normally processed within 2–4 business days after payment confirmation. Processing may require up to 5 business days during holidays, promotions, high order volume, payment review, or inventory verification.
Processing time is separate from carrier transit time.
Available shipping methods, applicable charges, and estimated delivery ranges are displayed during checkout before payment is submitted.
For supported U.S. destinations, estimated carrier transit is generally 10–15 business days after dispatch. Delivery estimates are provided for planning purposes and are not guaranteed arrival dates.
Orders may be fulfilled from our facilities or designated fulfillment partners based on inventory, product location, and destination. Shipment origin may differ from our registered business address.
When tracking becomes available, it will normally be sent to the email address used at checkout. Carrier systems may require additional time to display activity after a shipping label is created.
Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if you notice an error. Address changes cannot be guaranteed after processing begins.
Delivery may be affected by weather, holidays, customs procedures, carrier operations, transportation interruptions, remote destinations, labor disruptions, government action, or other circumstances outside our reasonable control.
Where international delivery is available, customs duties, import taxes, brokerage charges, or destination-country fees may apply. Unless checkout states otherwise, these charges are the recipient’s responsibility.
Products from the same order may occasionally ship separately, arrive at different times, and use separate tracking numbers.
If tracking shows an unusual delay, contact us with your order number. If a package is marked delivered, first check the delivery area, mailbox, household members, reception desk, neighbors, and the carrier.